Support
Questions about Jevu, your account or the Jevu app for Zoom? Write to us. Step-by-step guides are in the knowledge base.
Email support
hi@jevu.aiTell us the email you use in Jevu and what happened. A meeting link or a screenshot helps us find the problem faster.
Frequently asked questions
Who is Jevu for?
Sales teams and the people who lead them. Reps get notes and next steps after every call. The lead gets every call scored and the whole team on one screen. Get started →
Which meeting platforms does Jevu work with?
The Jevu bot joins Google Meet and Zoom meetings. For any other platform, upload the recording afterwards, or record from your microphone with Record in the sidebar. Record a meeting →
Why didn’t the bot join my Zoom meeting?
Zoom lets the bot in only on behalf of a connected Zoom user. Check that Zoom is connected in Settings → Connectors, that you joined the meeting yourself within 10 minutes, and that you pasted the whole link with the password (zoom.us/j/…?pwd=…). Using the Zoom app →
How do I remove Jevu from my Zoom account?
In the Zoom App Marketplace, open Manage → Added Apps and remove the Jevu app. Jevu then deletes your Zoom connection: the tokens, your Zoom user ID and your Zoom email. Meetings already recorded stay in your Jevu account. Removing the app →
Do other participants know the meeting is recorded?
The bot joins as Jevu.ai Notetaker (Your Name) and posts a message in the meeting chat saying the meeting is being recorded. You’re still responsible for telling participants and getting their consent where the law requires it.
Do reps see their own scores?
Yes. Each rep sees their own calls with the quote behind every mark. Workspace owners and admins see every call. Admins decide what each rep sees beyond their own calls: their team’s calls or the whole workspace. A rep can hide a call from the team, and then only they and the admins can see it.
How do minutes work?
A minute is one minute of audio Jevu transcribes, so a 30-minute call uses 30 minutes. Your allowance resets every month. Storing, searching and asking AI about past meetings doesn’t use minutes. Pricing →
How do I delete a meeting or my account?
On the meeting page, click Delete call to remove its recording, transcript and summary. To delete everything, go to Settings → Delete account. Deleted data leaves our backups within 7 days. Privacy Policy →
I forgot my password
On the sign-in page, click Forgot password? and we’ll email you a reset link. It’s valid for 24 hours. If you signed up with Google, sign in with Google instead.
Didn’t find your answer?
Write to us at hi@jevu.ai and we’ll help you out.